Privacy Notice

We collect information in two contexts: from the server owners who subscribe to FiveUXE, and from the players who connect to a protected server.

When you join a FiveM server running FiveUXE, that server loads a FiveUXE anticheat module (DLL) inside your FiveM game client for that session. You do not install anything, there is no separate program, and there is no kernel-level driver. It runs only while you are connected to a protected server.

We use the information we collect to operate and protect the service:

• To provide and maintain anti-cheat protection.
• To detect, prevent, and respond to cheating.
• To maintain the integrity of our Global Ban Network.
• To improve our detection algorithms and accuracy.
• To communicate with you about your account and the service.
• To protect against fraud, abuse, and unauthorized access.

If you are located in the European Economic Area, the United Kingdom, or a region with comparable law, we only process your personal data when we have a valid legal basis. The basis depends on the purpose:

• Performance of a contract: To deliver the anti-cheat service you or your server owner signed up for, including account management and processing payments.
• Legitimate interests: To detect cheating, secure our network, prevent fraud, and keep protected servers fair, balanced against your rights and expectations.
• Legal obligation: To comply with applicable laws, tax and accounting requirements, and lawful requests from competent authorities.
• Consent: Where required, for example certain non-essential cookies or communications, based on consent you can withdraw at any time.

We do not sell your personal data, and we do not share it with advertisers. We only disclose information in the limited circumstances below.

• Service providers: Vetted processors who help us operate, such as our payment provider, transactional email provider, and infrastructure hosts. They may only use the data to perform services for us.
• Global Ban Network: When a player is banned for cheating, their hardware identifier and ban metadata are shared across protected servers to keep known cheaters out. See Section 06.
• Legal and safety: To comply with the law, enforce our terms, respond to lawful requests, or protect the rights, safety, and property of FiveUXE, our customers, and the public.
• Business transfers: If FiveUXE is involved in a merger, acquisition, or asset sale, data may transfer as part of that transaction, subject to this Notice.

When a player is banned for cheating, their hardware identifier and ban metadata are shared across all servers in our Global Ban Network. This prevents known cheaters from re-joining any protected server under a new identity. Ban records are stored securely and retained for as long as needed to keep the network effective. This sharing is fundamental to the protection FiveUXE provides, and it does not include unrelated personal information.

We keep data only as long as necessary for the purposes set out in this Notice:

• Account data: Retained while your account is active, and deleted within 30 days of a verified deletion request.
• Ban and HWID records: Retained for as long as needed to maintain Global Ban Network integrity.
• Visual telemetry: Retained for a maximum of 30 days after any associated review, then permanently deleted.
• Transaction data: Retained for up to 7 years to meet legal, tax, and accounting obligations.
• Logs and diagnostics: Automatically deleted after 90 days.

We apply appropriate technical and organizational safeguards to protect your information:

• Encryption in transit: Sensitive data, including forensic telemetry, is transmitted over encrypted channels.
• Restricted access: Violation and telemetry data is accessible only to authorized FiveUXE security personnel.
• Hardened infrastructure: Data is processed on access-controlled monitoring infrastructure, segmented from public services.
• Least-data principle: We collect only what is needed for cheat detection and discard what we no longer need.

No method of transmission or storage is ever completely secure, but we work continuously to protect your data.

FiveUXE operates globally, so your information may be processed in countries other than your own, including by our service providers. Where we transfer personal data across borders, we put appropriate safeguards in place, such as Standard Contractual Clauses or transfers to jurisdictions recognized as providing adequate protection, so that your data continues to be protected to the standard described in this Notice.

Depending on where you live, you may have some or all of the following rights over your personal data:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time.
• Opt out of the sale of data (we do not sell data).
• Lodge a complaint with your data protection authority.

To exercise any of these rights, contact us using the details in Section 15. We will verify your identity and respond within 30 days. We will never discriminate against you for exercising your privacy rights. Please note that ban and HWID records may be retained after account deletion to preserve network security.

FiveUXE is not directed to children under the age of 16, or the minimum digital-consent age in your jurisdiction, whichever is higher. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

Our website uses cookies and similar technologies to keep the site working and to understand how it is used:

• Essential: Required for site functionality, security, and your session.
• Analytics: Help us understand how visitors use our site so we can improve it.
• Preferences: Remember your settings, such as language and region.

You can control cookies through your browser settings. Disabling essential cookies may affect how the site works.

Some features rely on trusted third parties. When you interact with them, their own privacy policies apply to the data they handle:

• Discord: Used for authentication, support, and community. Governed by Discord's privacy policy.
• Payment provider: Processes your payment details securely. We do not store full card data.
• Email provider: Delivers transactional and account-related emails on our behalf.
• FiveM / Cfx.re: The platform your game client connects through, operating under its own terms and policies.

We may update this Privacy Notice as our service evolves or as the law requires. When we do, we will revise the "Last Updated" date above, and for material changes we will provide a more prominent notice. Your continued use of the service after an update means you accept the revised Notice.

For privacy questions, to exercise your rights, or to report a concern, reach out and we will respond within 30 days.

• Email: [email protected]
• Community: Join the FiveUXE Discord and open a ticket with our team.